Eventide Communications
  1. Eventide Communications
  2. Professional Services

General

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"887fba9ce1f44771010fc4bb44dfc86fac2d5ca7_lout","branding":{"id":"7","key":"psrv","name":"Professional Services","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9e51e0ea-4e39-4541-b852-fef0816432eb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllNTFlMGVhLTRlMzktNDU0MS1iODUyLWZlZjA4MTY0MzJlYiI6WyJyZWFkIl19LCJleHAiOjE3NjE1NzQ0NTYsIm5iZiI6MTc2MTU3Mzg1Nn0.dRe9cNyN3BgDhGBE2VG4nfDDLDvOjgqhVNZ2gefxQCI&client=c0434901-f280-482e-9db5-ad687fa3fff7&mode=fit","logoId":"9e51e0ea-4e39-4541-b852-fef0816432eb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Eventide Communications Service Help Center","sharedPortalName":"Eventide Communications","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Eventide Communications Service Help Center","sharedPortalName":"Eventide Communications","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2462a7","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"psrv","projectId":10054,"serviceDeskId":7,"name":"Professional Services","description":"<p>Welcome! You can raise a request for Professional Services using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"31","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"<p>Have other questions or needs outside of other categories? This is the right place for such requests.</p>","icon":10541,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"32","name":"Improvement Suggestion","descriptionHtml":"","callToAction":"Improvement Suggestion","introHtml":"<p>Have an idea to make product even better for you and your business? This is the right place to submit a request for consideration.</p>","icon":10539,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"33","name":"Licensing","descriptionHtml":"","callToAction":"Licensing","introHtml":"<p>Have a sales or licensing request? This is the right place for such needs.</p>","icon":10536,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"64","name":"Professional Service","descriptionHtml":"","callToAction":"Professional Service","introHtml":"<p>Ticket type for Professional Services with a PO</p>","icon":10511,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[5],"key":""},{"id":"34","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"<p>Have a product that stopped working? This is the right place to request a repair - Return Merchandise Authorization.</p>","icon":10458,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[5],"key":""},{"id":"35","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[64,31,32,33,34,35]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjE1NzUwNTYsIm5iZiI6MTc2MTU3Mzg1Nn0.DXwEN3InumdlePtPXiGH_YKd2DpwhoPykdJ75idWpmQ","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"c0434901-f280-482e-9db5-ad687fa3fff7","tokenDurationInMins":20}},"reqCreate":{"id":31,"projectId":10054,"issueType":{"id":"10016","name":"Support"},"form":{"name":"General","descriptionHtml":"","callToAction":"General","intro":"<p>Have other questions or needs outside of other categories? This is the right place for such requests.</p>","instructions":"","icon":10541,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10053","fieldConfigId":"10159","label":"Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/31","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/31","calendarParams":{"firstDay":0,"date":"2025-10-27T10:04:16-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjE1NzUwNTYsIm5iZiI6MTc2MTU3Mzg1Nn0.DXwEN3InumdlePtPXiGH_YKd2DpwhoPykdJ75idWpmQ","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"c0434901-f280-482e-9db5-ad687fa3fff7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=comm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"887fba9ce1f44771010fc4bb44dfc86fac2d5ca7_lout","baseUrl":"https://tickets.support.eventidecommunications.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://comm.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c0434901-f280-482e-9db5-ad687fa3fff7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"82015bda33944b908fd06a23218b7e70","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://comm.atlassian.net","anonymousEnabled":true,"requestIntroEnabled":true}