Professional Services

Welcome! You can raise a request for Professional Services using the options provided.

What can we help you with?

Technical support

Required fields are marked with an asterisk

{"xsrfToken":"ac1363e2a65b38b1716fdd66b83e77ee6b07e39c_lout","branding":{"id":"7","key":"psrv","name":"Professional Services","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9e51e0ea-4e39-4541-b852-fef0816432eb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllNTFlMGVhLTRlMzktNDU0MS1iODUyLWZlZjA4MTY0MzJlYiI6WyJyZWFkIl19LCJleHAiOjE3NjE1OTQwMjYsIm5iZiI6MTc2MTU5MzQyNn0.VnuxfesS_nRxsVmDcjH4Yf1hikIth2QnPV7t6jb2v2w&client=c0434901-f280-482e-9db5-ad687fa3fff7&mode=fit","logoId":"9e51e0ea-4e39-4541-b852-fef0816432eb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Eventide Communications Service Help Center","sharedPortalName":"Eventide Communications","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Eventide Communications Service Help Center","sharedPortalName":"Eventide Communications","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2462a7","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"psrv","projectId":10054,"serviceDeskId":7,"name":"Professional Services","description":"Welcome! You can raise a request for Professional Services using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"31","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"Have other questions or needs outside of other categories? This is the right place for such requests.","icon":10541,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"32","name":"Improvement Suggestion","descriptionHtml":"","callToAction":"Improvement Suggestion","introHtml":"Have an idea to make product even better for you and your business? This is the right place to submit a request for consideration.","icon":10539,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"33","name":"Licensing","descriptionHtml":"","callToAction":"Licensing","introHtml":"Have a sales or licensing request? This is the right place for such needs.","icon":10536,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"64","name":"Professional Service","descriptionHtml":"","callToAction":"Professional Service","introHtml":"Ticket type for Professional Services with a PO","icon":10511,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[5],"key":""},{"id":"34","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"Have a product that stopped working? This is the right place to request a repair - Return Merchandise Authorization.","icon":10458,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[5],"key":""},{"id":"35","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[64,31,32,33,34,35]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjE1OTQ2MjYsIm5iZiI6MTc2MTU5MzQyNn0.WejUTpBvtrQ7Lzchlwc3tXBqOS03WWshV8oEntu5_CA","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"c0434901-f280-482e-9db5-ad687fa3fff7","tokenDurationInMins":20}},"reqCreate":{"id":35,"projectId":10054,"issueType":{"id":"10016","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"","icon":10520,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"A descriptive one line summary of the issue.","descriptionHtml":"A descriptive one line summary of the issue.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["12629"],"values":[{"value":"12919","label":"3rd Party (VNC,LDAP,VPN, SNMP)","selected":false,"children":[]},{"value":"12925","label":"API","selected":false,"children":[]},{"value":"12926","label":"AQUA by Priority Dispatch","selected":false,"children":[]},{"value":"12920","label":"Active Directory","selected":false,"children":[]},{"value":"12921","label":"Agent Mapping","selected":false,"children":[]},{"value":"12922","label":"Agent511 TEXTBLUE","selected":false,"children":[]},{"value":"12923","label":"Alert Codes","selected":false,"children":[]},{"value":"12924","label":"Alias Banks","selected":false,"children":[]},{"value":"12927","label":"Archiving (C.A, USB, NAS)","selected":false,"children":[]},{"value":"12928","label":"AutoUnpacker","selected":false,"children":[]},{"value":"12929","label":"Basic AD","selected":false,"children":[]},{"value":"12930","label":"Basic Reports","selected":false,"children":[]},{"value":"12931","label":"Boot/Install/Upgrade","selected":false,"children":[]},{"value":"12932","label":"CAD","selected":false,"children":[]},{"value":"12933","label":"CAD-API","selected":false,"children":[]},{"value":"12934","label":"CloudSync","selected":false,"children":[]},{"value":"12935","label":"Config Restore","selected":false,"children":[]},{"value":"12936","label":"Corti AI","selected":false,"children":[]},{"value":"12942","label":"DVD/Blu-Ray","selected":false,"children":[]},{"value":"12937","label":"Daily Password","selected":false,"children":[]},{"value":"12938","label":"Database Fusion","selected":false,"children":[]},{"value":"12939","label":"Documentation","selected":false,"children":[]},{"value":"12940","label":"Dongle","selected":false,"children":[]},{"value":"12941","label":"DropBox funtionality","selected":false,"children":[]},{"value":"12943","label":"Enhance Reports","selected":false,"children":[]},{"value":"12944","label":"Enhanced AD","selected":false,"children":[]},{"value":"12945","label":"Evaluations","selected":false,"children":[]},{"value":"12946","label":"FIrmware Upgrade","selected":false,"children":[]},{"value":"12947","label":"Front Panel","selected":false,"children":[]},{"value":"12951","label":"GPIO","selected":false,"children":[]},{"value":"12948","label":"General","selected":false,"children":[]},{"value":"12949","label":"Geo-tagging","selected":false,"children":[]},{"value":"12950","label":"Geolocation","selected":false,"children":[]},{"value":"12952","label":"Hard Drive","selected":false,"children":[]},{"value":"12953","label":"Hardware (Misc.)","selected":false,"children":[]},{"value":"12954","label":"Hardware MoBo","selected":false,"children":[]},{"value":"12955","label":"Hardware Power","selected":false,"children":[]},{"value":"12956","label":"Harris - P25","selected":false,"children":[]},{"value":"12957","label":"Hot-Swap Drive Enclosure","selected":false,"children":[]},{"value":"12959","label":"JIRA","selected":false,"children":[]},{"value":"12960","label":"Legacy VR / 911","selected":false,"children":[]},{"value":"12961","label":"License Key Error","selected":false,"children":[]},{"value":"12962","label":"License Request","selected":false,"children":[]},{"value":"12963","label":"Licensing changes","selected":false,"children":[]},{"value":"12965","label":"Login","selected":false,"children":[]},{"value":"12977","label":"MS Teams","selected":false,"children":[]},{"value":"12966","label":"MediaAgent (Legacy Client)","selected":false,"children":[]},{"value":"12967","label":"MediaAgent Plus Desktop (MAPD)","selected":false,"children":[]},{"value":"12968","label":"MediaWorks (Legacy Client)","selected":false,"children":[]},{"value":"12969","label":"MediaWorks DX","selected":false,"children":[]},{"value":"12970","label":"MediaWorks Plus (MWP)","selected":false,"children":[]},{"value":"12971","label":"MediaWorks Plus Desktop (MWPD)","selected":false,"children":[]},{"value":"12972","label":"MediaWorks Plus Mobile","selected":false,"children":[]},{"value":"12973","label":"Memory","selected":false,"children":[]},{"value":"12976","label":"MotoTRBO","selected":false,"children":[]},{"value":"12974","label":"Motorola ASTRO","selected":false,"children":[]},{"value":"12975","label":"Motorola Dimetra","selected":false,"children":[]},{"value":"12978","label":"NAA","selected":false,"children":[]},{"value":"12979","label":"NAB","selected":false,"children":[]},{"value":"12983","label":"NMA","selected":false,"children":[]},{"value":"12980","label":"Networking","selected":false,"children":[]},{"value":"12981","label":"NexLog DX-FIPS/JITC","selected":false,"children":[]},{"value":"12982","label":"NexLog EXP","selected":false,"children":[]},{"value":"12984","label":"None","selected":false,"children":[]},{"value":"12985","label":"Not Set","selected":false,"children":[]},{"value":"12989","label":"PTTREC","selected":false,"children":[]},{"value":"12986","label":"Permissions","selected":false,"children":[]},{"value":"12987","label":"PostgreSQL","selected":false,"children":[]},{"value":"12988","label":"Power Supply","selected":false,"children":[]},{"value":"12990","label":"Quality Factor","selected":false,"children":[]},{"value":"12991","label":"RAID issues","selected":false,"children":[]},{"value":"12992","label":"Recorder Profile","selected":false,"children":[]},{"value":"12993","label":"Recording Interface - Analog","selected":false,"children":[]},{"value":"12994","label":"Recording Interface - NGX","selected":false,"children":[]},{"value":"12995","label":"Recording Interface - SCREEN","selected":false,"children":[]},{"value":"12996","label":"Recording Interface - SMS","selected":false,"children":[]},{"value":"12997","label":"Recording Interface - T1/E1","selected":false,"children":[]},{"value":"12998","label":"Recording Interface - VOIP","selected":false,"children":[]},{"value":"12999","label":"Removable Hard Drive","selected":false,"children":[]},{"value":"13000","label":"Resource Groups","selected":false,"children":[]},{"value":"13001","label":"Retention Settings","selected":false,"children":[]},{"value":"13003","label":"SAML","selected":false,"children":[]},{"value":"13004","label":"SECD","selected":false,"children":[]},{"value":"13008","label":"SMDR / ANIALI / RS232 / Network Integration","selected":false,"children":[]},{"value":"13009","label":"SMTP Email","selected":false,"children":[]},{"value":"13010","label":"SOAP","selected":false,"children":[]},{"value":"13012","label":"SSL","selected":false,"children":[]},{"value":"13002","label":"Sales","selected":false,"children":[]},{"value":"13005","label":"Service Portal","selected":false,"children":[]},{"value":"13006","label":"Setup","selected":false,"children":[]},{"value":"13007","label":"Smart Edge Capture Device","selected":false,"children":[]},{"value":"13011","label":"Specialized integration","selected":false,"children":[]},{"value":"13013","label":"Support Portal","selected":false,"children":[]},{"value":"13014","label":"Synway","selected":false,"children":[]},{"value":"13015","label":"Time (NTP,IRIG,RS232)","selected":false,"children":[]},{"value":"13016","label":"Training Request","selected":false,"children":[]},{"value":"13018","label":"USB Dongle","selected":false,"children":[]},{"value":"13017","label":"Unresponsive Kernel","selected":false,"children":[]},{"value":"13020","label":"VR 725","selected":false,"children":[]},{"value":"13019","label":"Virtual Machine","selected":false,"children":[]},{"value":"13021","label":"Warranty Information","selected":false,"children":[]},{"value":"13022","label":"Webconfig","selected":false,"children":[]},{"value":"13023","label":"Windows User Tracker","selected":false,"children":[]},{"value":"13024","label":"WordFactor","selected":false,"children":[]},{"value":"12958","label":"integration","selected":false,"children":[]},{"value":"12964","label":"ljDataSpigot (Metadata)","selected":false,"children":[]},{"value":"13025","label":"zetron","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"A detailed explanation of the issue. Include steps to recreate the issue, what is happening and what is expected to happen.","descriptionHtml":"A detailed explanation of the issue. Include steps to recreate the issue, what is happening and what is expected to happen.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10053","fieldConfigId":"10159","label":"Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"versions","fieldId":"versions","fieldConfigId":"","label":"Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/35","calendarParams":{"firstDay":0,"date":"2025-10-27T15:30:26-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjE1OTQ2MjYsIm5iZiI6MTc2MTU5MzQyNn0.WejUTpBvtrQ7Lzchlwc3tXBqOS03WWshV8oEntu5_CA","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"c0434901-f280-482e-9db5-ad687fa3fff7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=comm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ac1363e2a65b38b1716fdd66b83e77ee6b07e39c_lout","baseUrl":"https://tickets.support.eventidecommunications.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://comm.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c0434901-f280-482e-9db5-ad687fa3fff7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d96ac427510746e7a07105a593d1667a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://comm.atlassian.net","anonymousEnabled":true,"requestIntroEnabled":true}