Eventide Communications
  1. Eventide Communications
  2. Software Operations

Software Operations

Welcome! You can raise a request for Software Operations using the options provided.

  • General

    Have other questions or needs outside of other categories? This is the right place for such requests.

  • Improvement Suggestion

    Have an idea to make product even better for you and your business? This is the right place to submit a request for consideration.

  • Licensing

    Have a sales or licensing request? This is the right place for such needs.

  • RMA

    Have a product that stopped working? This is the right place to request a repair - Return Merchandise Authorization.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"1ed7a4470662f57632b2bd9ce3446a061cc272c1_lout","branding":{"id":"8","key":"sops","name":"Software Operations","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9e51e0ea-4e39-4541-b852-fef0816432eb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllNTFlMGVhLTRlMzktNDU0MS1iODUyLWZlZjA4MTY0MzJlYiI6WyJyZWFkIl19LCJleHAiOjE3NTU0ODg3OTMsIm5iZiI6MTc1NTQ4ODE5M30.PWO5OqCPPgJXfjpF28_LMjUAYw5zaXzw7lkBeqvoafs&client=c0434901-f280-482e-9db5-ad687fa3fff7&mode=fit","logoId":"9e51e0ea-4e39-4541-b852-fef0816432eb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Eventide Communications Service Help Center","sharedPortalName":"Eventide Communications","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Eventide Communications Service Help Center","sharedPortalName":"Eventide Communications","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2462a7","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"sops","projectId":10055,"serviceDeskId":8,"name":"Software Operations","description":"<p>Welcome! You can raise a request for Software Operations using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"36","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"<p>Have other questions or needs outside of other categories? This is the right place for such requests.</p>","icon":10541,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[6],"key":""},{"id":"37","name":"Improvement Suggestion","descriptionHtml":"","callToAction":"Improvement Suggestion","introHtml":"<p>Have an idea to make product even better for you and your business? This is the right place to submit a request for consideration.</p>","icon":10539,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[6],"key":""},{"id":"38","name":"Licensing","descriptionHtml":"","callToAction":"Licensing","introHtml":"<p>Have a sales or licensing request? This is the right place for such needs.</p>","icon":10536,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[6],"key":""},{"id":"39","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"<p>Have a product that stopped working? This is the right place to request a repair - Return Merchandise Authorization.</p>","icon":10458,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"40","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://tickets.support.eventidecommunications.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[6],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[36,37,38,39,40]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDQzNDkwMS1mMjgwLTQ4MmUtOWRiNS1hZDY4N2ZhM2ZmZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTU0ODkzOTMsIm5iZiI6MTc1NTQ4ODE5M30.tC4FGMAJa_9jrGBe3tGiaaFBVlxjTN4YeiRGNThOHV4","targetCollection":"upload-project-10055","endpointUrl":"https://api.media.atlassian.com","clientId":"c0434901-f280-482e-9db5-ad687fa3fff7","tokenDurationInMins":20}},"sharedPortal":{"name":"Eventide Communications","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://comm.atlassian.net/wiki","kbLinkDomainURLs":["https://comm.atlassian.net","https://tickets.support.eventidecommunications.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=comm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1ed7a4470662f57632b2bd9ce3446a061cc272c1_lout","baseUrl":"https://tickets.support.eventidecommunications.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://comm.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c0434901-f280-482e-9db5-ad687fa3fff7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9d912a801b6e495b87bd3291e82abea4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}